FAQ

Information you need to know about the shipping process.
Shipping costs are included for CANADA ONLY.

Shipping costs to the USA, please asked for an estimate. Usually, the cost is under $125 Cdn.

SHIPPING TO USA

Shipping artworks to the USA is duty-free. For artworks under $2,500, a customs broker is not required.

If the artwork is over $2,500, a customs broker is required. I only ship through Purolator or FedEx, and I use their custom brokerage services. For further information, please click on the link below.

Importing Art Into the U.S.

Your payments are made through PayPal or you can send me e-transfer at mariemanoncorbeil@yahoo.ca.

IS MY SITE SECURE?

Yes. You pay through PayPal. I never see your credit card number; PayPal just sends me a confirmation email that you’ve bought and paid your purchase.  At that time, I will start packaging your painting.

You pay through PAYPAL for your security

No, you can pay with your credit card without a PayPal account.  I am sending you an invoice through PayPal and you just follow the instructions.

SHIPPING POLICY

I ship worldwide at buyers costs, shipping fees are included in Canada. For large paintings, to minimize the shipping cost and reduced the chances that painting gets damaged during transit, the canvas is removed from the stretcher bars and shipped in a tube. Once you receive it, bring it to a framing company to put it back on stretcher bars. If you would prefer the painting shipped to you on the bars, I can certainly send it this way.

If you have any other questions, feel free to contact me at marie@mariemanon.com

I ship usually through Canada Post but for larger paintings, I use either Fed Ex or Purolator.

After you purchased a painting through my website, it takes usually 5 to 7 business days before the painting is ready to be shipped. Please allow up to 30 days before receiving your painting depending on where you live. Within Canada, it takes usually less than 7 days.

I am not responsible for any package which has not been delivered or is delivered damaged. I recommend you buy insurance before I shipped the package.  Please send me your phone number and contact information in a separate email at marie@mariemanon.com. This will allow the delivery service to contact you if necessary.

For buyers in Calgary, I can deliver your piece of art or you can pick it up at the studio.

ANY ADDITIONAL COSTS?

Taxes, customs, duties, and any other fees charged by your country of residence are NOT included.

RETURN POLICY

If you are not satisfied with the quality of the painting, you can return it at your cost within 5 days after you received it for reimbursement.  I will deduct from your purchase price of $45 for the packaging cost.

WHAT PRODUCTS DO I USE?

I use a professional quality product only.  On each painting, I apply 3 layers of varnish and the sides are painted light grey or dark grey or black.  Please let me know if you have a specific preference for the sides.

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